As the verification step is required for every process, you have to do it again once your account is verified.

You can return or request for replacement of the wrong item. Please ensure the item is in its original condition, and still in its packaging to be eligible for a return.

The refund timeline will depend upon the mode of refund chosen by you. You can choose to receive the refund in your original payment method or to your bank account. For bank account refunds, ensure that you add your bank account details where you wish to receive the refund. The refund should be processed via NEFT/IMPS and credited to your bank account by 5 business days from the date of refund initiation.

• Go to Your Orders.
• Select the product that you want to replace.
• Click on Return/ Replace items.
• Choose a reason to replace.
• Continue and proceed as per on-screen instructions.
Replacement will not be possible if the item you selected is out of stock. In such cases you can return the product and a refund will generate.

If you have received a damaged, defective or if you are not happy with the product quality, you can return or replace the product.
Items listed on DuskyDocker.com that are identified as 'returnable' on the product detail page and within the 'return window' period. Products eligible for return will have a logo on the product details page which mentions the return window and return category as per the product. (Example: 10 Days Returnable, 7 Days Return & Exchange, etc.).

Orders can be cancelled on the same day of order confirmation. You would see an option to cancel within 'My Orders' section of your Website then select the item or order you want to cancel.